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FAQs

Answers to the most common questions about products, orders, shipping and payments.
Order & Payment
What payment methods are accepted? Plus

We accept payments by credit card (Visa, Mastercard, American Express), as well as via Apple Pay and PayPal. All payments are secure and processed to the highest standards.

Is the payment secure? Plus

Yes. All transactions are encrypted and secure to protect your personal and banking information.

Can I modify or cancel my order after it has been validated? Plus

Once the order is confirmed, it cannot be modified.

If you wish to make a change (size, address, etc.), please contact our customer service within 10 minutes of purchase .

If your order has not yet been shipped, we will do our best to fulfill your request.

After this period, it will no longer be possible to modify your order. Any changes after shipment must be processed through the returns department or with the carrier, depending on the delivery conditions.

When will my order be confirmed? Plus

You will receive a confirmation email as soon as your order is validated. It contains the order summary and tracking information.

Delivery
What are the delivery times? Plus

Orders are delivered in 3 to 4 working days to a collection point and in 1 to 2 working days for home delivery in France.

Where do you deliver? Plus

For the moment, we only ship to mainland France.

Is the delivery tracked? Plus

Yes. Every order benefits from full tracking. You will be able to track the progress of your package from the confirmation email.

Returns & Exchanges
Are returns accepted? Plus

Yes. Returns are possible within 14 days of receiving your order, provided that the product is undamaged and in its original packaging.

How do I make a return? Plus

To initiate a return, you must contact us before sending anything at the following address: retour@bodth.com .

Please include the following information in your email:

  • Your order number ;
  • The article in question;
  • The reason for the return.

Once your request is accepted, we will send you the precise instructions and the return address.
Any item returned without prior request will not be accepted.

Are exchanges possible? Plus

We do not offer direct exchanges.

The easiest way to get a different size or model is:

  1. To return the item in question
  2. Once the return is accepted, place a new order

This allows us to guarantee better stock and delivery time management.

Creations & Editions
Are BODTH creations limited editions? Plus

Yes. Each creation is produced in strictly limited series, with no reissues.

How are BODTH creations designed? Plus

Each piece is conceived as an object of meaning: from the choice of material to the making, everything is done with exacting standards and precision.

Where are BODTH creations designed? Plus

The creations were made in a workshop in Vietnam, selected for its human and ethical commitment.

Employees are paid above industry standards and enjoy healthy meals during their working hours, in an atmosphere based on respect and solidarity.

Some of the seamstresses are vulnerable Vietnamese women. Some have been victims of domestic violence or ostracized from their communities. The workshop offers them stable employment, textile training, and support including English language learning and basic financial management skills.

This choice reflects BODTH's vision: to produce less, but better, while respecting the people behind each garment.

What is the role of artificial intelligence (AI) in the creative process? Plus

AI can be used as a tool for reflection or organization, particularly for structuring certain ideas or refining texts.

However, the creation of the pieces (design, cuts, materials and artistic direction) remains entirely human.

Observing the work done during photoshoots for beauty brands highlights the exacting standards, sensitivity, and expertise of the creative teams and photographers. It's meticulous work, based on intention, vision, and emotion.

While artificial intelligence can produce technically accomplished images, they remain devoid of soul and lived experience.

At BODTH, every creation, every image and every visual choice is conceived and executed with a human, sensitive and authentic vision.

Size & Care
How to choose the right size? Plus

Consult our size guide available on each product page to choose the most suitable size.

How to care for BODTH creations? Plus

Each creation has a label with precise instructions for optimal care, in order to preserve quality and lifespan.

Alternatively, go to the product page and click on the "Maintenance" tab.

BODTH & Community
What is BODTH? Plus

BODTH is a brand of limited edition creations, designed to combine high standards, aesthetics and rarity.

How can I be notified of upcoming drops? Plus

Sign up for our newsletter or follow us on Instagram and TikTok to receive information first.

How to join the BODTH community? Plus

Join our world on social media and share your experience with BODTH creations.

How to follow the backstage of BODTH Plus

To access the behind-the-scenes of BODTH, follow its lifestyle and discover exclusive recommendations (products, music, cafes, restaurants, etc.) follow its founder, Dinh Tho BUI, on Instagram and/or TikTok .